Complaints Handling from a Tenant or Landlord
Investigate complaint inline with your inhouse procedures, produce final report for your approval and ready to send response for your end client with the aim of closing the complaint before it escalates. From £75
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Complaints Handling Property Ombudsman
As above. Produce final file pack of evidence, supporting documents and response ready to send to the Property Ombudsman. From £150
Deposit Disputes
Investigate dispute from tenant and provide a final report for you. Advise on best way forward for you and provide a final response to tenant ready to send. From £95
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Deposit Disputes - Alternative Dispute Resolution
Where a tenant or landlord wishes to use the Deposit Scheme ADR service I will gather the relevant evidence and information required to support your case and compile a final report and evidence pack ready to send to deposit scheme. From £125
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Due to the varying complexity of cases, additional time may be required and will always be agreed in advance.
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