I’m Adam Jackson, based in County Durham. I’ve spent over 20 years working in residential lettings and property management.

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I started and ran my own successful lettings agency in the North East (North East Letting), managing properties, tenants, compliance, maintenance and day-to-day operations. Over that time, I dealt with everything the role can throw at you — from tenancy issues and arrears to complex disputes and operational challenges.

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After selling the business, I now provide remote lettings support to agents and landlords who need experienced, reliable help without the cost, risk and time involved in hiring staff.

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🎯 What I Do

I support letting agents with the day-to-day running of their business, including administration, tenant communication, compliance and operational organisation.

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This means you can focus on growing your business, knowing the back-end is being handled properly.

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⚠️ Why I’m Different

Most remote support services rely on junior staff or virtual assistants who require training and oversight.

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That’s not how I work.

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When you work with me, you deal directly with someone who has:

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• Run a lettings business for over 20 years

• Managed full property portfolios

• Dealt with tenants, landlords and contractors daily

• Handled compliance, deposits, notices and disputes

 

I understand the pressures of the role and what needs to be done — without being told.

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🤝 How I Work

I take a proactive, structured and professional approach to everything I do.

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I focus on:

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• Keeping systems organised

• Preventing problems before they escalate

• Communicating clearly and consistently

• Maintaining high standards across all areas

 

Whether it’s handling admin, managing tenant queries, supporting compliance or simply answering overflow calls, my aim is always the same — to make your operation smoother, more efficient and easier to manage.

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If you’re feeling stretched, short-staffed or simply need things handled properly, I can help.

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You get experienced support, without the need to hire, train or manage additional staff.